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Terms & Conditions

Copyright
All Web site design, text, graphics, the selection and arrangement thereof, and all software Copyright © 2004, egonutritions.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with egonutritions.com or using this Web site as a shopping resource. Any other use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or republication--without the prior written permission of egonutritions.com is strictly prohibited.

Disclaimer Information
egonutritions.com IS PROVIDING THIS SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS SITE OR ITS CONTENTS. egonutritions.com DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING FOR EXAMPLE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, egonutritions.com DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT.

Price and availability information is subject to change without notice. Except as specifically stated on this site, neither egonutritions.com nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Quality of our Products
Quality of all our products are guaranteed. We ensure that our products are in good condition and not nearing an expiry date (a min. of 6 months) before it reaches your hands.

To Order our Products
Customers would be required to submit your orders by following the online order processing instructions in our website. All orders must have a valid shipping address and their official postal codes to avoid delay in shipping you your orders. Alternatively, you may also place your order through email, sales@egonutritions.com providing us complete details of the product you wish to order. We shall send you an email confirmation and deliver your order upon receiving your payment.

Packaging
All ex-KL orders are delivered in boxes. Orders within Klang Valley are usually delivered in our EGOnutritions plastic bag or boxes (quantity). All our shipped orders will have an anti-tamper packing sticker pasted on the boxes for security purposes.

Shipping/Handling Charges
Shipping rates within Malaysia are listed on "Shipping". All other international destinations, shipping/handling charges will be calculated before your purchase is confirmed and delivered.

Delivery of Order
On delivery of products ordered, our delivery agents would contact the recipient at least twice. In the event the recipient is not at the address provided and no one else can receive the product(s) ordered on behalf, or if there are any other reasons for non-delivery where we are not liable, we will contact the billing customer and arrange to deliver the order on a later date at the expense of the customer.

In the event that the recipient refuses to accept the delivery, no refunds will be made as the order will be considered as delivered.

Duration of order shipment
We ship your orders as promptly as possible, within 1 to 5 business days upon processing your payment. If your order is temporarily out-of-stock or require production time, please anticipate a processing period of 2 - 3 weeks which you will be informed in advance through phone/email.

Checking Order Status
Your order status is available on our website. A tracking id will be attached to each order for tracking of your order. Your order will not appear until we have processed your payment. We accept orders 24 hours 7 days a week but orders will only be delivered during business hours.

Cancellations
We reserve the right to forfeit the cost of your order should there be a cancellation of order(s) on the day of delivery.

Product Return Policy
We take great care in processing your order and all product information are adequately provided in our website. Should any of the products be of manufacturing defect without its seals opened we will accept returns in exchange for the same product or of lower prices. However there would be no refunds and the shipping charges of returning the product will be bourn by the customer. We will not conduct refunds once the product has been sold.

There will be no exchanges or returns permissable for items that have been wrongfully ordered/placed by the customer. Decisions made when ordering online is based on an individuals independant judgement and self research, hence we are not liable for any mistakes made.

Custom Taxes
We will not be responsible for custom taxes that may be levied when our product arrives in your country.

Payment Mode
At the moment, we will only accept payment through the following channels :

1. Online Banking (e.g. Maybank2U) Please provide us the bank reference no. and print a copy of the receipt after the funds transfer.

2. ATM Cash Deposit
For outstation cash deposits, please include a minimum RM0.50 or 0.03%; whichever is higher as bank’s commission for outstation cash deposits.

3. Crossed Cheques
Please do not mail your cheques; all cheques are advisable to be deposited into Maybank Cheque Deposit Machines to expedite delivery. We shall ship your order upon the clearing of your cheque. * For outstation cheques, please include a minimum RM0.50 or 0.03%; whichever is higher as bank’s commission for outstation cheques.

For each mode of payment stated above, kindly email us at sales@egonutritions.com to inform us that payment has been made and your email should include your full name, order no.,customer id., bank reference no., date of payment and amount paid.

All payments should be made to EGONUTRITIONS SDN BHD, Maybank Account No: 5127 6310 4465.

Code of Ethics
Your business is important to us and we would like to assure you that we will fulfill your orders upon receiving your payment. We would like to service you better by integrating electronic payment facilities in the near future.